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  Brighton (03) 9593 2197  |   Canterbury (03) 9830 5600

What is your workmanship guarantee policy?

March 23, 2024

What is your workmanship guarantee policy?

Greetings, seekers of exceptional quality! Today, I am delighted to shed light on our workmanship guarantee here at Holloway Diamonds – a promise rooted in our unwavering dedication to craftsmanship and precision.

In the realm of jewellery making, like any craft, the pursuit of excellence is often met with challenges. One such challenge is the issue of workmanship, a concern that arises when time constraints and oversight lead to corners being cut. Our founder, Garry Holloway, recalls a pivotal moment in the 1990s when he identified the correlation between prolonged production time and an increased likelihood of faults. This insight propelled us to implement tight systems and meticulous management protocols to ensure that every piece we craft meets the highest standards of quality.

Central to our craftsmanship ethos is the importance of independent quality control. By conducting all processes in-house, we eliminate the risk of miscommunication and ensure that every detail is scrutinized with expert precision. From appraisals to repairs, our empowered QC experts meticulously inspect each piece to guarantee its integrity and quality.

One of the most common grievances in craftsmanship revolves around misinterpretation of design—a concern we take seriously at Holloway Diamonds. As a custom design specialty business, we pride ourselves on our ability to manage bespoke creations with precision and care. While occasional issues may arise, we approach them as opportunities for improvement, ensuring that each piece reflects our commitment to perfection.

In the realm of custom design, communication is key. At Holloway Diamonds, we strive to eliminate any chance of misinterpretation by managing every aspect of the design process in-house. From initial concept to final execution, our team of designers work closely with clients and our artisans to bring visions to life with clarity and precision.

Within our workshops, adherence to design guidelines and workshop rules is paramount. From two safety clasps on diamond tennis bracelets to rubbing claws across a soft fabric inspecting claws that can tear clothes, every precaution is taken to ensure the integrity of our craftsmanship. And should any issue arise, our guarantee to our customers remains unwavering – we will fix, repair or replace any workmanship concern free of charge.

In conclusion, at Holloway Diamonds, craftsmanship is not just a promise – it’s a way of life. Rooted in tradition yet guided by innovation, our commitment to excellence shines through in every heirloom we create. Join us on this journey as we continue to uphold the highest standards of craftsmanship and ensure that every creation is a masterpiece of precision and beauty.

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